Thunderbird Broadband Support

16410 84th St NE #D313
Lake Stevens, WA. 98258

Phone: 360-691-6963
Fax: 360-294-5087

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Third Party Tools

For general computer support, not related directly to your Thunderbird Broadband internet connection, we suggest the following third party resources:

AVG Antivirus - A free, constantly updated antivirus suite for your computer

Ad Aware - A free, constantly updated anti-spyware utility for your computer

A Squared - A free, constantly updated anti-trojan and backdoor utility for your computer

Windows Updates - Microsoft's free security and bug fix update service for Windows

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Thunderbird Technical Support and Troubleshooting

Connections...

Connections

10/10/2007 7:36:41 PM

maemery

4 posts

Connections

I think I may have figured out what it is that is keeping me from connecting to the internet. (Drum roll please)
I am using the ruckus MM2211 antenna, that receives its signal from an antenna in my neighbor hood. Through much deliberation I finally unplugged the MM2211 and replugged it in, and waaa la , I am on the internet. Is this standard operation or is my antenna defective? Oh yes BTW the unit was rather warm, is that normal too?
Jonah

10/11/2007 10:57:11 PM

AaronTBird

20 posts

Re: Connections

The equipment can lock up during power outages if there is no battery backup system. You guys had a pretty wicked storm out there recenty and we had a few customers that needed to reboot. I am glad that you are back up and running.

Also, did you try unplugging those cordless phones to see if it made a difference? If so, did it help?

-Aaron

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Thunderbird Technical Support and Troubleshooting

Connections...

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