We couldn’t agree more.   The Thunderbird team IS the definition of customer service.  The recent power outage to the tower proved it.  Mother Earth pounded us with some weather and shit happens.  These guys did everything possible including continual recorded status updates which included their personal cell phone numbers for anyone with questions or concerns.  I mean, who does that??  The power to the tower is not Thunderbirds responsibility. But you know what.  They sure treated it like it was their responsibility.  They took it personally and did everything possible to deal with it.   We just wanted to say THANKS guys cause I know these last three days have been extremely tough for you. We hope you didn’t get too much grief from the ungrateful few that take for granted the quality service you provide.  By the way, we did make it into the all free Granite library hot-spot to return important e-mails so the business didn’t suffer much at all.  Anyway, thanks again and keep up the good work.    Hunter & Sheri